Standard Terms and Conditions for UV Light Equipment and Site Services
These Terms and Conditions of Sale (“Terms”) apply to all sales of equipment, products, and services (“Goods” or “Services”) by Arden Ultraviolet (“Seller,” “we,” or “our”). By placing an order with Arden Ultraviolet, the customer (“Buyer,” “you,” or “your”) agrees to be bound by these Terms.
1. Orders and Payment
1.1 All orders are subject to acceptance by Arden Ultraviolet.
1.2 Payment must be made in full prior to dispatch of Goods or commencement of Services, unless otherwise agreed in writing.
1.3 Payment methods: card payments are subject to a 2.5% surcharge, bank transfer payments incur no surcharge.
1.4 For first-time customers, payment must be made upfront. Credit applications may be considered for future orders upon request.
2. Price and Delivery
2.1 Prices quoted are exclusive of VAT (where applicable) and any delivery charges.
3. Cancellations and Returns
3.1 All orders are final.
3.2 Cancellations or returns after payment or delivery will incur a 25% restocking and administration fee, applied to both Goods and Services.
3.3 For Services such as training courses or site visits, cancellations are subject to the same fee; however, date variations may be accepted by mutual agreement.
3.4 No refunds will be made for delivery costs.
4. Delivery and Risk
4.1 Delivery dates are estimates only. Arden Ultraviolet will not be liable for delays outside of our reasonable control.
4.2 Risk in the Goods passes to the Buyer upon delivery. Title remains with Arden Ultraviolet until full payment has been received.
5. Warranties and Liability
5.1 All equipment is provided with the manufacturer’s standard warranty, the terms of which will apply.
5.2 Arden Ultraviolet warrants that Goods will be free from material defects at the time of delivery.
5.3 The Buyer must inspect Goods immediately upon receipt and notify Arden Ultraviolet of any issues within 7 days.
5.4 Except as required by law, Arden Ultraviolet’s liability shall not exceed the purchase price of the Goods or Services supplied.
5.5 Arden Ultraviolet shall not be liable for any indirect, incidental, or consequential losses.
6. Variations
6.1 Any variations from these Terms must be agreed in writing prior to business taking place.
7. Governing Law
7.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
7.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Standard Terms and Conditions for Training Courses and Events
1. Application of Terms
These Terms and Conditions apply between you (the person, company or other entity specified on the booking form) and Arden Ultraviolet Limited, registered in England and Wales (Company No. 16057304) – (“Arden Ultraviolet”, “we”, “us” or “our”), for delegate registrations for the training course, workshop, or event specified on your booking form (the “Event”).
By submitting your booking, you agree to be bound by these Terms and Conditions to the exclusion of all others. If you do not agree to them, we cannot accept your registration. If you register multiple delegates, you must ensure each attendee is aware of, understands, and accepts these Terms.
2. Registration and Confirmation
2.1 Submitting a booking form (available via our website or directly from us) constitutes an offer to attend an Event.
2.2 Your booking will be acknowledged via email; acceptance and formation of a binding contract occur when you receive written confirmation from us.
2.3 If you do not receive confirmation within five (5) working days, please contact us at info@ardenultraviolet.com.
2.4 We reserve the right, at our discretion, to refuse any booking and will inform you in writing if we do so.
3. Fees, Payment and Discounts
3.1 Event fees (“Fee”) are shown on our website or booking form.
3.2 Payment must be made in full and cleared funds before the Event unless otherwise agreed.
3.3 Payment may be made by card (2.5% surcharge applies) or BACS. Your place is confirmed only once payment is received.
3.4 If payment is not received by the due date, we may refuse entry to the Event without refund.
3.5 Fees are exclusive of VAT, which will be added at the applicable rate.
3.6 Discounts (where offered) must be claimed at the time of booking and supported by evidence of eligibility when requested. Discounts cannot be applied retrospectively and are subject to our approval.
4. Cancellations and Substitutions
4.1 You may cancel your booking by written notice to info@ardenultraviolet.com. Cancellation charges apply as follows:
– More than 28 days before the Event: Full refund
– 28 to 10 days before the Event: 50% of the Fee payable
– Less than 10 days before the Event or non-attendance: Full Fee payable
4.2 Any refund due will be processed within 30 days of our receipt of your written cancellation.
4.3 You may nominate a substitute delegate from the same organisation by notifying us in writing before the Event. Telephone notice will not be accepted.
4.4 Delegate places are personal and may not otherwise be transferred, shared or sold without our prior written consent.
5. Event Changes
5.1 We may alter the Event’s content, speakers, timing, venue, or programme at our discretion and without liability.
5.2 We may reschedule or cancel the Event for any reason. If we cancel or change the date for reasons other than Force Majeure (see clause 10), you may choose either a full refund or a transfer to another Event.
5.3 If a Force Majeure Event prevents us from holding the Event, we may reschedule it. Your booking will automatically transfer to the new date. Refunds will only be provided if we are unable to reschedule.
5.4 Our liability for any change or cancellation is limited to the Fee paid.
6. Intellectual Property
All materials provided before, during, or after the Event are the property of Arden Ultraviolet or its licensors. They are supplied for personal use only and may not be reproduced, shared, or used for commercial purposes without prior written consent.
7. Delegate Conduct
7.1 Delegates must comply with all reasonable instructions issued by Arden Ultraviolet staff or venue representatives.
7.2 We reserve the right to refuse admission or remove any person whose behaviour is disruptive, unsafe, or inappropriate.
7.3 You are responsible for any damage you or your guests cause to the venue.
7.4 Personal belongings remain your responsibility at all times; we accept no liability for loss or damage.
8. Photography, Filming and Recording
8.1 Unauthorised photography or recording during the Event is not permitted.
8.2 We may record or photograph the Event for training or promotional purposes. We will inform delegates in advance, and you may opt out by notifying us on the day.
9. Personal Information
9.1 By registering, you consent to us processing your personal information for Event administration purposes.
9.2 We may share necessary details with third-party providers involved in Event delivery.
9.3 We handle personal data in accordance with our Privacy Policy.
9.4 To update or delete your data, please contact us.
10. Force Majeure
Neither party shall be liable for any delay or failure in performance caused by circumstances beyond their reasonable control, including but not limited to fire, flood, industrial disputes, epidemic, war, or government action. In such cases, obligations are suspended while the event continues.
11. Liability
11.1 Except as required by law, we exclude all liability for loss or damage arising from attendance at the Event, including indirect or consequential losses.
11.2 Our total liability, whether in contract, tort or otherwise, is limited to the total Fees paid by you for the Event.
11.3 Delegates are advised to maintain appropriate insurance cover.
12. Variation
We may amend these Terms from time to time. The version in force at the time of your registration will apply.
13. Third Party Rights
No person other than you and Arden Ultraviolet shall have any rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
14. Governing Law and Jurisdiction
These Terms are governed by English law. Any disputes arising under or in connection with them shall be subject to the exclusive jurisdiction of the English courts.